Contractual transport conditions
valid for connections of STUDENT AGENCY s.r.o.
In accordance with the Regulation of Ministry of transport of the Czech Republic No. 175/2000 Coll. on transport rules for public railway and road
transport of people, STUDENT AGENCY s.r.o., nám. Svobody 17, 602 00 Brno, ID Number: 25 31 70 75 issues these Contractual transport conditions
for regular bus lines operated by STUDENT AGENCY s.r.o. These conditions are valid
from 1st July, 2010 and they are available at all points of sale and on all buses of these lines.
1. Conclusion and fulfilment of transport contract on transport of people
In accordance with the provision § 3 of the above mentioned regulation, the transport contract is concluded when the passenger claims his rights to
transport from the travel document by getting on the carrier's bus. The transport contract between the passenger and carrier also abides by these
Contractual transport conditions and applicable tariff. The list of the carrier's tariffs valid for individual bus lines is stated in the carrier's price list.
1.1. Carrier's rights and duties
1.1.1. By concluding the transport contract the carrier pledges to transport passengers from station of departure to destination, which are stated in
travel document, properly and on time.
1.1.2. The passenger takes into account that the possible provision of advertised extra services, especially hot drinks, movie protection, daily press,
steward on board and wireless Internet, depends completely on the carrier and the passenger does not obtain the right to its provision by concluding
1.1.3. The carrier reserves the right, in accordance with respective legal regulations, for changes in timetables, use of substitute buses and change of
seat. In the case of a change of timetable, the passenger is entitled to compensation of the fare or its part (in the case of partly used ticket), if it is not
possible to use the ticket in its original range.
When substitute buses are used, the advertised extra services cannot be guaranteed.
Substitute buses do not have to be equipped with safety belts. If the passenger refuses to travel for this reason, he is entitled to full recovery of fare.
1.1.4. In the event of extra and economists buses, the advertised extra services are not rendered.
1.1.5. The passenger is not entitled to compensation of damages if he/she was not transported on time for reasons not caused by the carrier (e.g. road
accident, impassable motorway, calamity and other unpredictable events).
1.1.6. When making a ticket reservation, the carrier pledges to satisfy the passenger's demand within the availability of free seats.
1.1.7. In the event of any payment by the passenger on board, the carrier is obliged to accept the quintuple of the price of the goods/service at the most
but the maximum of CZK 5.000 and its equivalent in foreign currencies.
1.2. Passenger's rights and duties
1.2.1. By concluding the transport contract the passenger pledges to abide by transport rules and these Contractual transport conditions and to pay for
the transport (hereinafter referred to as fare) according to the respective tariff.
1.2.2. The passenger identifies himself with a valid travel document during the time of fulfilment of the transport contract for the purposes of control of
conclusion of this contract. When travelling abroad, the passenger is obliged to carry with him/herself the documents necessary to cross the borders
and he/she is obliged to abide by possible customs or other administrative regulations, related to his/her or to his/her luggage. The carrier is obliged to
deny transport to passengers who fail to produce a valid travel document or was denied transport due to insufficient travel documents. The passenger
is obliged to pay the carrier for the expenses incurred as a result of the passenger's having broken the stated regulations. If the passenger is denied
entry to the state through which the line goes, he is not entitled to recovery neither of total or part of the fare nor to any other rights.
1.2.3. Purchase tickets/deposit to the account/the credit ticket, client agrees with the Contractual transport conditions of Carriage and the
purchase/deposit confirms acceptance of them.
1.2.4. If the ticket does not correspond to his/her demand, he/she is entitled to refuse the ticket. If the passenger informs about the discrepancy of the
data in the ticket later, we will proceed in accordance with cancellation conditions, however, this is not considered a claim.
1.2.5. If the passenger does not present him/herself for departure or misses the departure, he/she is not entitled to recovery of the fare.
1.2.6. No fare is returned for unused or partly used ticket.
1.2.7. The passenger is entitled to return of money if the line, which he/she wanted to use for transport, is more than sixty (60) minutes late from the
passenger's station of departure and the passenger with a valid ticket gave up the journey for this reason.
1.2.8. The passenger is entitled to recovery of fare when the transport is not carried out for the reasons on the carrier's part.
1.2.9. If the line's delay caused by reasons on the carrier's side results in the passenger's missing the connection within the framework of one transport
contract or if the commenced transport by the line was not completed, the passenger is entitled to one of the following possibilities:
- transport with the closest suitable line of the same carrier to the place of destination,
- transport with the closest suitable line of the same carrier to the departure station and recovery of fare,
- recovery of fare for the unused part of the journey.
1.2.10. The passenger is not entitled to compensation if he/she was not transported on time.
1.2.11. The passenger must take over the possible granted compensation within 12 months from its award. Balances in the amount of CZK to 10
inclusive, and their equivalent in various currencies in cash can be selected in the selling points of the carrier / used for another booking tickets only 3
months after the balance.
1.2.12. Balances on account/credit ticket incurred by cancellation of the ticket/concession compensation/ deposit can be withdraw in cash at outlets
STUDENT AGENCY, s.r.o. or used to pay for additional tickets. The balance on the ticket with no name (unidentified) may be chosen up to 1000 CZK.
In the withdrawal of more than 1000 CZK ticket must be the name (identified and must be proof of identity). If the ticket is identified, the identity card
must be presented at all times. Balances can not be sent to the bank account balances can be used for any purpose other than buying tickets.
1.2.13. The passenger is obliged to follow the steward/ess or driver's instructions as far as seating is concerned. The passenger may be excluded from
transport if, despite warning, he/she:
- smokes, drinks alcohol or uses intoxicating or other psychotropic substances excessively on the bus,
- behaves noisily, reproduces noisy music, uses audiovisual technology noisily or bothers other passengers by another inappropriate behavior, smell
- stains other passengers or vehicle as well as room and appliances for passengers with his clothes or conduct,
- damages vehicle as well as room and appliances for passengers,
- does not follow the transport rules, these Contractual transport conditions and instructions or orders of person, authorized by the carrier.
1.2.14. The passenger, who was excluded from transport, is not entitled to recovery of fare and price of seat reservation ticket.
1.2.15. If the passenger interrupts the journey, the ticket's validity expires.
2. Travel document and its terms
2.1 General provisions :
2.1.1. For control purposes, the passenger has to show acording proper contract for the transport, throughout is obliged to present a valid travel
document (the ticket). In the absence of the client ticket is possible board the bus after the presentation of a ticket booking code that is specific for this
service booked, in case of credit ticket only with full name owner CT. If a client doesn´t data proves he is obliged to buy a new ticket in the fare Flexi
(international tickets) or tickets to a fixed date (national line).
The amount paid for a new ticket is not refundable.
2.1.2. The inspection of travel documents and reservation codes in the vehicles of the carrier is carried out by persons authorized by the carrier and
provided with a carrier card. The features of the carrier card include: a photo of the inspector, number of the inspector, and the STUDENT AGENCY,
s.r.o stamp. These workers are authorized to verify whether the passengers comply with the Contractual Transport Conditions.
2.1.3. The passenger is obliged to pay the price of the transport (hereinafter referred to as fare) according to the tariff, valid on the day of the ticket
purchase. The fare includes only the transport itself. The carrier renders the possible other services (see 1.1.2) for free.
2.1.4. All carriers connections are commuter.
2.1.5. All carrier's lines compulsorily require seat reservations.
2.1.6. All passengers, who file a claim for some discount rendered on the line, are obliged to prove their right to the claimed discount when getting on
the bus and that in the following ways:
- children 0-14 incl. show any document showing their date of birth
- pupils show valid pupils' card, issued by one of the carriers
- students show valid international student card ISIC, card EURO 26, EURO 26 Student or pupils' card, issued by one of the carriers
- teachers show valid international student card ITIC
- seniors show ID card which contains photograph and date of birth
- physically handicapped people show valid ZTP or ZTP/P card, the guide of person with ZTP/P card proves his right with the card of the person, he/she
accompanies and he/she is entitled to free transport on domestic lines, in the form of bulk ticket with fare ZTP / P
- Charge passengers carried in the appropriate valid certificate, bearing photographs, entitling them to free transportation
2.1.7. A student card can only be used for the route which is marked on it.
2.1.8. If the passenger cannot prove his right to discount when getting on the bus, he/she is obliged to pay for the price difference. In the cases of
domestic lines, the passenger must pay the price difference and 10 CZK service charge.
2.1.9. For any manipulation with ticket/reservation required nine / ten-code ticket / account / credit ticket.
2.1.10. The conditions of a particular international ticket are printed on the ticket and are binding for the particular ticket
2.1.11. Special discounts and discounts granted as part of promotional events always abide by the conditions, which are published along with the
respective kind of discount or promotional event.
2.1.12. When purchasing the ticket on the bus, it is only possible to purchase a single ticket for the route serviced by the bus, i.e. in case of
international tickets a ticket with a transfer cannot be purchased on the bus.
2.1.13. In case of credit transfer of the fare on an international coach line, the fare is considered paid for at the moment of the receipt of payment at the
given bank account of the carrier. If the fare paid by the credit transfer has not been transfered to the carriers account before the passenger boarding
the bus, the passenger is obliged to pay the fare to the steward/ess or the driver, and to ask the carrier to return the amount paid by credit transfer.
2.1.14. The balance on the account in the YBUS sales system can be used to purchase a new ticket in this system, or can be withdrawn by the owner
of the account in person at a STUDENT AGENCY s.r.o. office. From accounts without a name (unidentified) the maximum of 1000 CZK can be
withdrawn. When withdrawing over 1000 CZK, the account has to have a name attached (i.e. has to be identified), and an ID has to be presented. If the
account is identified, an ID must always be presented. The daily limit for withdrawals from the account is 5 000 CZK/ 160 €.
2.1.15. The ticket is invalid if:
- it is damaged to such extent that the data necessary for the check of correctness of its use are not legible
- the data in the ticket do not correspond to the reality or were changed without authorization
- it was issued and is used by different people
2.1.16. Party ticket, i.e. ticket for more than one passenger, may be booked, changed/cancelled only as a whole, if the ticket tariff conditions allow it.
2.1.17. Destroyed, lost or stolen tickets are not paid or reimbursed by the carrier. If passengers do not notify ticket booking code / account code / code
credit ticket is required to purchase a new ticket. The amount paid for a new ticket is not refundable.
2.2.4. Flexi ticket
22.214.171.124. Tariff conditions of Flexi ticket :
126.96.36.199.1.Flexi ticket is valid for 12 months from the date of the first journey except as otherwise provided for. The first journey must be always set for a
concrete date. The date of the first journey cannot be changed into a date later than the date of the return journey.
188.8.131.52.2.In the event that the reservation is made after the departure of the bus from the start, we recommend check the availability of free places -
when purchasing online in this case, the carrier can not guarantee the transport link.
184.108.40.206.3.Reservation or change/cancellation of reservation may be made by e-mail on the email@example.com ( ONLY IN WORKING HOURS)
at +420 542 42 42 42 or +420 841 101 101, or individually on sale STUDENT AGENCY Express, unless defined otherwise.
220.127.116.11.4. Open return ticket can not be reserved by SMS.
18.104.22.168.5. Bookable is only route, which is printed on the ticket, if only to shorten the route to the same tariff zone or transfer, see section 22.214.171.124
126.96.36.199.6. Handling fees are charged by Steward/Stewardess in the departure of newly booked service or by a seller, if the change is made in person or
by seller in case of cancellation of tickets.
188.8.131.52.7. Additional charge for booking the EXTRA links: Passengers booking seats in EXTRA connections may be charged surcharge. This surcharge
may be paid to the seller or when the boarding to the reserved bus.
184.108.40.206.8. All fees and charges are not refundable.
220.127.116.11.9.Cancellation issued Flexi Ticket is available at the company that issued the ticket, or the carrier, and there is charged cancellation.
18.104.22.168.10.Cancel only the first way on return ticket while maintaining a return trip is impossible.
22.214.171.124.11.Cancel of the return journey on two-way ticket is only possible after passing first trip. In this case, is from the price of two-way ticket of a oneway
fares deducted (for used way) and the remaining amount deducted and cancellation any unpaid fees.
126.96.36.199.12.Obtained free tickets to tour purchased at Student Agency, Ltd., may be changed by the client no later than 2 hours before departure from
the station for free. The client is entitled to a reservation as soon as possible to join the carrier of the bus route in the availability of seats.
188.8.131.52. Conditions for tickets to and from England, Belgium, Luxembourg, France, Germany, Holland, Switzerland, Italy, Sweden, Norway and
184.108.40.206.1.The ticket is issued in the name of the passenger. The change of name of the passanger is possible at letest 12 hours before the first journey
for a fee 200 CZK / 8 €. Changing names after crossing the first way is not possible.
220.127.116.11.2.Cancellation / rebooking the ticket issued is possible at least 12 hours before departure from the station charge
200 CZK / 8 € / 7 GBP / 13 CHF / 2 000 HUF / 60 DKK / 80 SEK / 65 NOK.
18.104.22.168.3. Cancellation of the ticket can be no later than 12 hours before departure there is a cancellation fee equal to 25% of unused ticket.
22.214.171.124. Conditions for tickets to / from Hungary, Austria and Slovakia
126.96.36.199.1.On the ticket is not required name the passenger and ticket is transferable.
188.8.131.52.2. A ticket purchased at point of sale may be:
- reserved later than 5 minutes. before departure from the stop
- cancel / change a reservation at least 5 hours before departure connection for fee 50 CZK / 2 € /
- cancel later than 5 hours before departure, a cancellation fee of 25% of the value of the unused
3. Transport of people and animals
3.1 general provisions
3.1.1. The passengers are obliged to fasten themselves with seat belts during the whole journey if the seats are equipped with seat belts.
3.1.2. The carrier recommends passengers to check before departure time and departure location.
3.1.3. Arrivals and departures are on timetables and tickets always placed in local time.
3.1.4. Children under 12 incl. must not be seated on the seats behind the driver (seats No. 1, 2, 3 and 4), on the seats behind the back door and on the
middle seat in the last row. When purchasing tickets, the passengers are obliged to inform about the fact that the ticket is for passenger younger than
3.1.5. Car seat for transporting children on the bus is not required by the law.
3.1.6. Unable to carry passengers without a seat reservation with the exception of children 0-2 years, including on domestic routes.
3.1.7. Each passenger has right only to 1 seat.
3.1.8. The bus can carry guide and assistance dogs (labeled as evidence), accompanying a person with ZTP / P or trainer. The passenger must
ensure that the animal do not mess up the bus, or do not endanger the bus or other passengers. Pricing conditions are specified in paragraphs 3.2.4
3.1.9. Drinking of own alcohol, as well as narcotics and psychotropic substances is prohibited. Sales of alcoholic drinks to the passengers may be
restricted at the bus crew.
3.1.10. If seat selection is not allowed at buy tickets, the number of seats allocated the stewardess during boarding to the bus.
3.2 Transport on domestic lines :
3.2.1. Children in the age of 0- 2 incl. may be transported on domestic lines without a right to a seat for free. Only one child may be transported with
one adult for free.
3.2.2. Children under 5 incl. may be transported only when accompanied by a person older than 10 years.
3.2.3. The passenger who does not take their seats 5 minutes before the bus's departure at the latest, loses a claim to seat without compensation. The
bus crew will offer him another seat if available. If the bus capacity is full, the passenger is returned the fare reduced by a service fee amounting to CZK
10. If the passenger does not come at the departure time set in timetable at the latest, the ticket expires without right to compensation.
3.2.4. Transport of animals on domestic lines: animals may be transported only when placed safely in carrying cases, cages or bags with waterproof
bottoms, which are designed for animals. Animals carried in this way are transported for free and they travel on passenger's lap or under his/her feet
and must remain in the carrying case, cage or bag during the whole journey.
3.3 Transport on international lines
3.3.1. The carrier recommends to passengers arrange before traveling abroad, travel insurance.
3.3.2. Is recommended that passengers will be on bus station 30 min. before departure.
3.3.3. A passenger who has not occupy place at least 10 minutes before departure of the bus is no longer entitled to place without any compensation.
The Bus crew offer to client another seat in the bus when is available. If the bus is completely full capacity, the passenger can use nearest free
connections after paying a change fee, see section 184.108.40.206.1 If the passenger fails to join
later than the departure time set timetable, a ticket shall be sold without compensation.
3.3.4. In case of buying more seats for 1 passenger carrier has the right to use this seat. In this case, the client of this
removal of the seat is confirmed by the crew and passengers connections are turning to requests for reimbursement of a sum of money equal to the
price of tickets carrier.
3.3.5. Children under 9 years can be transported only when accompanied by adults. If the adult is not a parent, we recommend
give the child completed a power of attorney.
3.3.6. Children 10 to 14 years incl., traveling unaccompanied by an adult, can travel at full price Flexi tickets. In the case of
use of the transfer carrier assumes responsibility for a minor passenger in the waiting time for next service.
3.3.7. Traveling alone minors 10 to 17 incl. years are required before boarding the bus, submit a completed proxy form
of their parents or legal representatives. For each trip form must be submitted separately (for a return ticket, it must be
Schedule 2). Proxy form is available on sale points STUDENT AGENCY express or on the website.
3.3.8. Unable to purchase a separate ticket fare in children's fare. Child fare ticket can be used only in group tickets.
3.3.9. Animal transport is prohibited except guide and assistance dog with relevant documents. The dog is in this case
transported at the cost of children's fare, which is applied in the public ticket must then be assigned a seat reservation.
3.3.10. Short breaks during the trip are not forced. Interval and their duration depends on the timing line. The passenger
is obliged to return in case of a break until the end of time allocated by the stewardess or the driver. If after the end of break does not start way, client
does not receive any compensation.
3.3.11. Transfers are operated by foreign lines, except for busses to / from Austria, Hungary and Slovakia.
220.127.116.11 Transfers provide regular bus lines STUDENT AGENCY Express.
18.104.22.168 Transfer can be ordered at extra cost only when purchasing tickets in advance.
22.214.171.124 In the event of insufficient capacity of transfer when booking the return way it is possible to shorten the route on the ticket. Unused fare in such
a case will not be returned.
4. Transport of baggage, prams and bicycles
4.1 General conditions of transport of baggag e :
4.1.1. Hand baggage is baggage which is easily portable, can be placed under or above the passenger's seat and its size does not exceed 15 x 25 x
35 cm. Hand baggage must not damage vehicle appliances. The passengers are responsible for their hand baggage during the journey.
4.1.2. All passengers are obliged to label their baggage put in the luggage compartment on a visible place with their name, surname, address and
name of destination.
4.1.3. The passenger is obliged to inform the driver about the baggage which he/she wants to put into the luggage compartment.
4.1.4. We do not recommend that the passengers put fragile or valuable things, documents and electronics in the baggage which is put in the luggage
compartment. The carrier is not responsible and liable for loss or damage of these things or the contents of the baggage.
4.1.5. If the passenger has more than two pieces of baggage in the luggage compartment, other baggage will be accepted for transport only if there is
free space (there is a maximum of 5 pieces of baggage per one passenger, if there are more pieces, the carrier can guarantee the transport of the
baggage only on the line where it was accepted).
4.1.6. The passenger is responsible for transfer of his/her baggage when changing the vehicle and for their reloading during customs control.
4.1.7. Bicycles, skis, snowboards and prams are accepted for transport only when there is no risk of damaging other baggage and there is free space in
luggage compartment. Bicycles must be folded and packed safely in boxes or carrying bags, skis and snowboards must be packed. A fee is charged for
transport of these items. Prams and wheelchairs must be folded.
4.1.8. The passengers are obliged to settle the possible claims regarding the illegitimacy of the fee for excess baggage directly with the bus crew. Later
claims regarding illegitimate fees for excess baggage will not be accepted.
4.1.9. The following baggage cannot be transported:
- baggage which could endanger safety of passengers or damage other baggage by its nature,
- baggage which exceeds 150 x 150 x 150 cm,
- baggage which weighs more than 50 kg.
4.1.10. Passenger must not put into luggage compartment baggage which has higher value than CZK 5.000 on domestic lines and lines to/from
Slovakia and Hungary and CZK 10.000 on other international lines.
4.1.11. Transport of dangerous substances and objects (unlocked weapons without applicable license, explosives, intoxicating and psychotropic
substances etc.) is prohibited.
4.1.12. Transport of parcels and unaccompanied baggage is not possible.
4.2 Transport on domestic lines and set fees :
4.2.1. We transport the following on domestic lines:
- 2 pieces of hand baggage for free
- 2 pieces of baggage, which do not exceed 25 x 60 x 80 cm and 30 kg, prams, wheelchairs and wheel bags for owners of ZTP and ZTP/P cards in the
luggage compartment for free
- a fee amounting to CZK 20 is charged for every other piece of baggage in the luggage compartment/for transport of a bicycle
- the passenger is obliged to inform the driver about baggage which has value higher than CZK 3.000
- Baggage insurance is available for the passengers for the fee of 20 CZK
4.3 Transport on other international lines and set fees :
4.3.1. free of charge transported for 1 passenger on bus lines to/from England, Belgium, Luxembourg, France, Germany, Holland,
Switzerland, Sweden, Denmark, Norway, Austria and Italy
- 1 hand luggage
- 1 baggage compartment, and 30 kg and dimensions 25 x 60 x 80 cm
- wheelchairs for passengers in wheelchairs
4.3.2. Charges for each additional luggage / fee for oversized luggage / fee for carriage wheels
4.3.3. For bus lines to / from Great Britain, Belgium, Luxembourg, Sweden, Denmark, Norway and Italy
300 CZK / 10 € / 7 £ / 90 SEK / 80 DKK / 100 NOK / 3 000 HUF
126.96.36.199 For bus lines to / from Germany, The Netherlands, Switzerland, France
200 CZK / 7 € / 15 CHF / 2 000 HUF
188.8.131.52 For bus line to / from Austria
100 CZK / 4 €
4.3.3 If the bag exceeds the dimensions 25 x 60 x 80 cm and weight 30 kg, which is charged a fee in excess of size / weight. In the event that this is
excess baggage (that is, for it is required for the transportation fee) is paid a fee 2 - for redundancy and for excess size / weight. For one bag can
charge a maximum of 2 charges.
4.3.4. On bus lines to / from Slovakia, to / from Hungary transported:
- 2 hand luggage for free
- Wheelchairs for passengers in wheelchairs
184.108.40.206.1.for each baggage in baggage hold/for transport of cycle, the passenger must pay fee 10 CZK / 0,5 € / 100 HUF
4.3.5 Passenger is obliged to warn the driver on all luggage, which wants to store in the trunk and ask for proof of
pay the fee for transporting baggage.
4.4 baggage for charter
4.4.1. free of charge transported for each passenger
- 2 hand luggage
- all the baggage compartment, with regard to capacity trunk
4.5 The carrier's liability for baggage accepted for transport and compensation of damage
4.5.1. The passengers are obliged to request the record of loss, theft or damage of baggage from the stewardess or driver upon arrival to the
destination. The employee of STUDENT AGENCY s.r.o. must confirm the extent of damage or loss of baggage in writing in the record.
4.5.2. This record, along with copies of tickets and a copy of the transport of baggage has to be sent in writing within 6 months after the event to
address STUDENT AGENCY s.r.o., Customer Service, Dům pánů z Lipé, nám. Svobody 17, 602 00 Brno.
4.5.3. When the baggage is lost on international lines except for those to/from Slovakia and Hungary, the passenger is entitled to recovery of the fees
for the lost baggage and compensation of proved price of the lost baggage, however, the maximum amount is CZK 5.000 per 1 piece of baggage and
CZK 10.000 per 1 passenger if more than 1 piece of baggage were lost.
4.5.4. When the baggage is lost on domestic lines or lines to/from Slovakia and Hungary, the passenger is entitled to recovery of fees for lost baggage
and compensation of proved price of the lost baggage, however, the maximum amount is CZK 3.000. If the baggage was insured (see 4.2.1), the client
is entitled to compensation of fees for the lost baggage and of proved price of the lost baggage, however, the maximum amount is CZK 5.000.
4.5.5. When the baggage is lost on charter transportation the passenger is entitled to compensation for lost baggage rates demonstrated, to a
maximum of 5 000 CZK per 1 bag to 10 000 CZK per 1 passenger in the event of loss of more than 1 bag.
4.5.6. The carrier is not liable for damage of transported baggage if:
- the passenger cannot prove legitimacy of the claim with valid transfer document,
- the cover does not correspond with the nature of the transported object,
- the transported baggage has higher value than permitted,
- there arose circumstances, which the carrier could not influence, such as natural disasters or actions of third parties,
- the damage was caused by the passenger's behavior.
Travelling regulations for domestic lines in Czech Republic
2.1 General provisions for documents
2.1.1. The passenger is obliged to present a valid transport document (hereinafter referred to as ticket) in the course of the fulfilment of the transport contract for the purposes of the control of a proper conclusion of this contract. In the event of the absence of the ticket, the passenger may board the service after stating the reservation code of the ticket which has been booked for this particular line. If the passengers cannot supply these data, they must purchase a new ticket in the Flexi tariff (international services) or a fixed date ticket (domestic lines).
The amount paid for the new ticket is nonrefundable.
2.1.2. Inspection of the travel documents and reservation codes on the vehicles of the carrier is performed by persons duly authorised by the carrier, equipped with the Inspector ID. The Inspector ID includes: inspector's photo, ID number, stamp and the signature of the organization which issued the ID. If the passenger is not able to present a valid ticket, he/she is obliged to pay the fare together with the surcharge in the amount of CZK 500/ € 20. The authorised persons have the right to check if the passenger complies with the Contractual Transport Terms and Conditions and their activities are governed by the Act No. 111/1994 Coll on Road Transport, Section 18a.
2.1.3. The passenger is obliged to pay the price of the transport (hereinafter referred to as fare) according to the tariff valid on the day of the ticket purchase. The fare includes only the transport itself. The carrier provides other optional services free of charge.
▪ disabled people present a valid ZTP or ZTP/P card, the guide of person with ZTP/P card presents the card of the person he/she is accompanying and is entitled to free transport on domestic lines.
If the passengers cannot prove their right to discount when boarding the bus, they are obliged to pay the difference in prices. On domestic services, the passenger must pay the price difference and a 10 CZK handling charge.
2.2 Types of tickets
The carrier sells the following types of tickets for domestic transport:
2.2.1. Fixed date ticket
2.2.2. Open ticket
2.2.3. Credit ticket
2.2.4. Electronic ticket
2.2.5. Fixed date ticket
220.127.116.11. It is issued for a specific date, time and route and can be used on domestic lines.
18.104.22.168. The cancellation (or return) of an OT with or without reservation issued for domestic lines is possible only in person at any carrier's point of sale free of charge. An OT with reservation must be cancelled 30 minutes prior to the departure of the service at the latest.
2.2.4. Electronic ticket (for domestic transport)
22.214.171.124. It is issued for a specific date, time, line and seat on the bus.
by credit/debit card, PayPal. E-tickets may be booked and bought 5 minutes prior to the departure of the bus at the latest.
126.96.36.199. E-ticket reservations may be changed or cancelled 30 minutes prior to the departure of the service at the latest.
188.8.131.52. An E-ticket, on which the reservation was cancelled, may be booked again via the Internet at www.studentagencybus.com or by sending an e-mail on the firstname.lastname@example.org Booking at points of sale is also possible.
184.108.40.206. E-tickets without a reservation can be booked 5 minutes prior to the departure of the service at the latest.
220.127.116.11. Cancellations of E-tickets with or without a reservation, issued for domestic lines, is only possible in person at any STUDENT AGENCY point of sale free of charge. If the E-ticket is reserved, it may be cancelled 30 minutes prior to the departure of the service at the latest. Ticket cancelation and modification is available only by e-mail ( email@example.com ) in working hours (Monday-Friday 9:00-18:00)
3.1.5. According to the Act on Road transport, child car seats are not compulsory for the transport of children on buses.
3.1.6. It is not possible to transport passengers without a seat reservation on domestic lines except children aged 0 – 2 incl..
3.1.7. Each passenger is entitled only to 1 seat.
3.2 Transport on domestic lines
3.2.1. Children aged 0- 2 incl. may be transported free of charge on domestic lines without the right to a seat. Only one child may be transported free of charge with one adult.
3.2.2. Children aged up to 5 incl. may only be transported when accompanied by a person older than 10 years of age.
3.2.3. The passengers who do not occupy their seats 5 minutes prior to the departure of the bus at the latest, lose their claim to the seat without compensation. The bus crew will offer them another seat if available. If the bus capacity is full, the passengers will be refunded the fare minus the handling fee of 10 CZK/€ 0.5. If the passengers does not come at the departure time specified in the timetable at the latest, the ticket expires without any right to compensation.
3.2.4. Animals may be transported only when placed safely in carrier boxes, cages or bags with waterproof bottoms, which are designed for animals. Animals carried in this way are transported free of charge and they travel on the passenger's lap or under his/her feet, and must remain in the carrier box, cage or bag throughout the journey.
3.2.5. Passengers with limited movement abilities or limited orientation are entitled to the seats reserved for them. If this entitlement is not obvious immediately, the passenger must present the relevant card/ID. Other passengers who sit on such seats must vacate the seat for the person with limited movement abilities and orientation.
4 Transport of luggage, prams and bicycles
4.1 General conditions of transport of luggage
4.1.2. The passenger must not hand in to be put into the luggage compartment luggage the value of which is higher than CZK 5.000/€160 on domestic lines and lines to/from Slovakia and Hungary and CZK 10.000/ € 400 on other international lines and in irregular transport.
4.2. We transport the following on domestic lines (i.e. CZ and SK):
• 2 pieces of hand luggage free of charge
• 2 pieces of luggage, which do not exceed 25 x 60 x 80 cm and 30 kg, prams, wheelchairs and roller bags for owners of ZTP and ZTP/P cards in the luggage compartment free of charge
• a fee amounting to CZK 20/ € 1 is charged for every further piece of luggage in the luggage compartment / for the transport of a bicycle
• the passenger is obliged to inform the driver about luggage of a value higher than CZK 3,000/ €150
• the passenger can insure their luggage for the fee of CZK 20 / € 1.
4.3, When luggage is lost on domestic lines in CZ and SK the passenger is entitled to the refund of the transport fees for the lost luggage and a compensation of the proved value of the lost luggage up to the maximum amount of CZK 3,000/€ 120. If the luggage was insured (see point 4.2.1), the client is entitled to the compensation of the transport fee for the lost luggage and of the proved value of the lost luggage up to the maximum amount of CZK 5.000/ € 160.